Neither. You’re not renting a person or buying hours. You get access to a dedicated RevOps team that owns outcomes across billing, CRM, and integrations. Work is prioritized based on impact, not time sheets.

We use a structured intake and prioritization process aligned to your business goals. Requests are reviewed, scoped, and sequenced to ensure high-impact work is delivered first, with clear visibility into what’s in progress and what’s next.

Yes. Many of our customers use Kaana to augment internal teams, reduce technical debt, or provide specialized platform expertise. We collaborate closely to ensure clean handoffs, shared context, and aligned execution.

Managed services are designed to flex with your business. As volume, complexity, or priorities shift, we adapt the focus of work without requiring new projects, re-scoping exercises, or platform rebuilds.